Nurses are usually an occupation that everyone regard as caring for the sick and needy people. Many a times, I’ve always regarded nurses with respect as I understand that this is an occupation that one needs to have unconditional love and care in the person’s heart. However, my perception of a nurse has changed as the time passed and the nurse nowadays compared to nurses probably 20 years ago might be very different. No doubt, there are still the good nurses around but I think the statistics are probably 1 out of 20. Why such a statement came from me? Well, has anyone ever encountered rude nurses in their lifetime? Plenty, for me.

These nurses usually occur in when you happen to be visiting a speacialist. Today when I happen to visit a specialist, a very nasty nurse with partically lots of sarcasm in her voice treated everyone there with no respect as patients. What happened in the clinic today really shocked me as “the kind of service that nowadays if you keep on keeping, is no good”. Here’s a series of example

Example 1
Me scared to taking blood and Nurse #1 (a very old nurse can say age about 60) was taking my blood. With no regard to whether you are scared or not scared, she just simply poke the darn needle to my skin. After concluding that she cannot find any vein or blood on my right hand (that time needle already inside my skin), she moved on to my left hand without even telling me what happened until I asked why need two hands for blood.

Example 2
When took the medication from Nurse#1, she did not even bother to mention or explain how the medication should be taken. Excuse me, I know its routine for her but its not for us patients right? When I asked if the medicine should be taken before or after food, her reply was, “it doesn’t matter”. And tone was very I-do-not-care

Example 3
When bill was presented to me, the amount was a whopping RM380. When presented the credit card, Nurse #2 said that they do not accept credit cards. Now, why would you want to charge sky ceiling prices and not accept credit cards? No one nowadays carry that much of cash! Luckily I manage to get an ATM to press money out (actually, very lucky my ATM even got any money!) The unfortunate happening was that Nurse #1, #2 & #3 argued with mom and insisted that they told her to bring lots of cash! The annoying part was that not only accused my mom for not bringing any cash but did not even care to apologize. According to Nurse #1, she said “for the past 10 years, we always ask our customers to bring cash”. Well, I bet for the past 10 years you did not make a single mistake then. You must be God.

Example 4
When mom asked why were the charges so expensive. Nurse #1 & 2 fail to give us a very satisfactory answer and instead we were asked back “Would you like to get your blood test somewhere else instead” with lots of sarcasm in her voice. Well, can we not pay for the blood test then you give me back my blood and tell me where I can get the blood test elsewhere? Duh.

Well, I guess its time that Nurse #1 go on retirement. Maybe she’s too tired that why she happens to be so rude. But Nurse #1 really make the whole nursing industry people look bad. Too bad for them.

Those examples were only for nurses, even most doctors nowadays are very tactless when facing patients. I can’t describe doctors that much but I’ve personally encountered doctors that either have no time for you where they explain things like a choo choo train or just give you the medication and ask you to leave. When ask more in detail about the sickness, they ask you to look up on the internet instead. So why need to pay so much for the consultation ha? Then there are also doctors that when break the bad news to you, just break it out like that without caring for the patient’s feelings. They just say too bad you got cancer or too bad you got heart attack. Too bad hor. Maybe they should go for pyschological training as well.

Seriously, the medical industry now only cares to suck out or cut throats or steal the pockets of patients instead of really caring and helping the needy. Someone should do something. But who? Maybe that’s why the insurance industry is thriving.

Today, I’ve managed to persuade myself to go for a facial treatment (after God knows how many years didn’t do facial liou) for RM48. Actually, I think most ladies might have already come to this latest institute, New York Skin Solutions, heavily promoting that their RM48 facial for 2 times… or so it says. Anyway, with that kind of price its crazyily cheap.. or maybe you’ll change your mind after my personal evaluation of that place.

About 2 weeks ago, I was pretty excited as me, along with younger sister and mother had an appointment to go for that facial on a nice sunny Sunday. Suddenly, approximately around 12pm plus, a call from the NYSS (New York Skin Solutions) people asking my mom if we could postpone our appointment to 4pm instead of the initial 2pm (this facial, as promised was suppose to last for 2 hours). The reason given was that their consultant suddenly was on MC and had not enough people. Mom, insisted that it was their problem and she would not care but to attend at 2pm as 4pm was too late. After all the appointment was made 2 weeks ago. She mentioned that the reason was we had another appointment to rush to and that her daughter, i.e me, not free later.

Actually, for me, I got nothing one. Postpone mai postpone lo. No big deal. The biggest deal was that after they heard that daughter not free, they decided to call my sister and beg. Good move. For my sister, ms. softie, agreed to postpone the appointment to 2 weeks later. The ultimate is that they actually mentioned that if we still insist on coming at 2pm, can… but they will cin cai do the facial. Erm… sounds to me like a threat. I don’t like being threatened and helllooooo, who’s the customer here? But what to do, we had no choice because the RM48 was paid 1st as a voucher promotion so the money was on their hand. Lesson of the day was DO NOT get conned into any promotions that ask you to part with your money 1st. As for NYSS, its minus 30 marks (out of 100) for using threatening tactic to customers by me.

So back to the facial, we arrived there about 2.10pm (10 minutes late) but they made us wait until 3pm. The reason is, again,

“I’m so sorry, today we have not enough people. Our consultant is some on MC and some on Emergency leave”

“OH YA KA?! I notice all your consultants always on MC. Are they very sick? And always on EL. I also want to know why always also got EL”

After this, its minus 10 marks for not being able to make up a better story.

As expected, before giving us the facial treatment, we had to go through what they call “consultation”. So the consultant gave me a partically 15 minutes worth of lecture about how bad my skin was and how much treatment they actully need to do for me. Then she concluded that my skin was in such a disasterous state that she had to do some kind of remedial and double action treatment for me that had to use up the 2 facial treatment for me. Er, did I just get cheated there? Minus 20 marks here because I hate being reminded how bad my skin is.

After the promised 2 hours treatment, then she pulled me into the room again and lectured about how bad my skin was and how great it looks now. Then the ultimatum. RM1880 for 10 sessions. Are you nuts?! Sorry, but I told her I had some financial problems. Well, she said that I could go for installment using credit cards or I could get some discounts from them. Well, no thanks. I figured that if I was always going to get postponed all the time, I couldn’t manage to finish the 10 sessions in a year!

All in all, NYSS isn’t all that bad. Its just that apart from the lousy HR they have (I figured that it must be that they have not enough people working there to service growing business) and the bad 1st impression they gave me, they are still worth 40 marks. Oh, did I also mentioned that they also had a mask as a free gift along with the voucher promotion. Well, that’s worth 10 marks. BUT then again, they didn’t give my sis one, so its minus 10 marks again. BTW, did she just get cheated?